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We are looking for a Software Support Engineer (m/f/d) to join our Rehm team in the Guadalajara area, Mexico.

Software Support Engineer (m/f/d)

Guadalajara area, Mexico

Your key responsibilities

• Providing first and second level support and solving complex software challenges efficiently
• Assuring regular software installation and software updates both at customer sites and remote
• Close collaboration with our CSM department in the headquarter when troubleshooting complex software issues
• Commissioning and maintaining standard Rehm interfaces and customer specific interfaces for communication with MES systems
• Commissioning of machine to machine interfaces (e.g. Hermes)
• Documenting the support request, the activities carried out and solutions in our ticket system

What we are looking for

• Bachelor’s degree or higher in Computer Systems Engineering or a related field
• Good knowledge in network systems, SQL database systems and computer systems
• Basic experience in PLC and electrical engineering
• Ability to understand and troubleshoot problems in software and hardware systems
• Excellent customer relation and analytical way of thinking
• Ability to work in a team within a multi-cultural environment
• Fluent in Spanish and English

The benefits of joining us

• The opportunity to work in a growing and dynamic industry
• Exciting training opportunities in our German headquarter 
• You work in a great international team in Mexico and in Germany
• Flat hierarchies with a focus on quality and creativity

Become part of our team and shape the world of electronics manufacturing of tomorrow!

Please send your application to

Mr. Luis Garcia, General Manager Rehm Mexico
luis.garcia@rehm-group.com | +52 (33) 1600-1573

Rehm Thermal Systems SA de CV
Parque Industrial TREX La Venta
Carretera La Venta a Nextipac No. 6645 int. 10,
Colonia La Venta del Astillero,
Zapopan, Jal. CP. 45221